Frequently Asked Questions (FAQ) & Booking Conditions

Q How can I check if you have accommodation when I want to stay?

Q Is there a fixed day of arrival/departure and length of stay?

Q Can I rely on the availability charts to be accurate?

Q How do I book?

Q How do I know my booking has been received?

Q How do I pay my deposit?

Q How long do I have to pay my deposit?

Q How do I pay the balance?

Q What if I have to cancel after paying my deposit or balance? (refund policy)

Q Are linen and towels provided?

Q Is there a washing machine facility?

Q When can I access the studio on arrival?

Q When do I have to leave on departure?

Q Are children allowed at the finca?

Q Is it possible to use the Internet during my stay?

Q How can I reach you by car?

Q Can I reach you by public transport?

Q How can I check if you have accommodation when I want to stay?
A Our online Availability charts show when each studio/apartment is booked. Red dates mean confirmed bookings for that night, whereas green indicates a provisional booking (for which we have not yet received a deposit/confirmation). White means free for that night.

Q Is there a fixed day of arrival/departure and length of stay?
A We are totally flexible on arrival day and we have NO MINIMUM length of stay. We do, though, recommend at least 2 nights to appreciate the relaxed atmosphere and enjoy this wonderful surrounding area of Andalucia.

Q Can I rely on the availability charts to be accurate?
A Absolutely. Our website is database-driven and automated so that as soon as a booking is received it appears as provisional (green) on the charts. This stops anyone else booking the same period.
However, if we appear to be full and one or more bookings show as provisional (green), even though you cannot book online it is worthwhile emailing us to enquire, as sometimes such bookings may be flexible (e.g. family or friends coming to stay whom we may be able to reschedule or accommodate elsewhere, etc).

Q How do I book?
A Use the Book Online link to do this. It's very simple - just enter your arrival date, number of nights you wish to stay and persons in your party.
The response will be to show whether accommodation is free and if so a total price for your stay.
Clicking Book Now! takes you to the next stage of entering your email address, other contact details, and how you wish to pay your deposit.
Be especially careful to enter your email address correctly as we may not be able to contact you otherwise.
Clicking Proceed on the Confirmation page is the final essential step and you will then see a Thank You screen. A full email confirmation will have been mailed to you at this stage.

Q How do I know my booking has been received?
A You will receive a Booking Confirmation email with full confirmation details, including deposit payment instructions, within a few minutes of completing your booking. If you do not, something has gone wrong and you should use the Contact Us link right away to tell us, together with your booking details.

Q How do I pay my deposit?
A Deposits (of £100 or £200 for long stays, or the full amount if within 28 days of arrival) may be made via the PayPal secure payments system, which accepts most credit/debit cards as well as PayPal accounts.
If your arrival is imminent (i.e. a late booking) the entire amount may be payable on arrival.
Full details will be in your Booking Confirmation email.

Q How long do I have to pay my deposit?
A Deposits should be paid right away as we normally hold provisional bookings for 3-4 days whilst waiting cheques or transfers to arrive.

Q How do I pay the balance?
A Balances become due four weeks prior to arrival and are payable by PayPal or major credit/debit card (via PayPal's secure website). We will send you an email about a week before the due date with details, including a link to our PayPal payment page.

Q What if I have to cancel after paying my deposit or balance? (refund policy)
A Deposits and balances are not refundable, except at our discretion if the accommodation is relet after cancellation. We recommend that you take out appropriate travel insurance to protect against cancellation on your part.

Q Are linen and towels provided?
A Yes. We change linen on a weekly basis and towels more frequently if required. Pool towels can also be provided, or you can bring your own.

Q Is there a washing machine facility? A Not in the studios/apartment. If you are here more than a week you can occasionally use our machine when it is convenient.

Q When can I access the studio on arrival?
A The accommodation will be ready after 3pm. We will expect you between 3pm and 6pm unless you tell us otherwise. Late arrivals are not a problem as long as you tell us.

Q When do I have to leave on departure?
A The studio should be vacated by 11am. There might be flexibility depending on cleaning schedules etc.

Q Are children allowed at the finca?
A We welcome children over 7 years of age, but their safety, especially around the pool is the responsibilty of the parents.

Q Is it possible to use the Internet during my stay?
A We have FREE wireless Internet (Wi-Fi) access at the finca, so bring your laptop or PDA. Also Alora now has more than three Internet cafes to choose from.

Q How can I reach you by car?
A Simply take our How to Find Us link and print off the directions.

Q Can I reach you by public transport?
A Yes, e.g. by train from Malaga Airport via Malaga RENFE to Alora station, from where it is a short taxi ride to the finca. (for more information see 'How to Find Us').
Alternatively a taxi from the airport costs about 35-50 euros (ask the price first!).
Once you are here it is 15 minutes walk into the village from the finca.
We do, however, recommend that you hire a car during your stay, as the track is unlit at night and, of course, carrying shopping may not also not appeal to everyone.